Return & Exchange

  

Here at Cheryl Saban Designs, we are confident that you will be happy with your purchase. But, if for any reason you are not completely satisfied with your purchase, please reach out to us. We’re here to make it right!

 

 

Online Purchases

We offer free returns for all purchases made through our online store. Returns are valid within 15 days of delivery date. All items must meet our Items Care Policy to be eligible for return.

To initiate the return, please email us at csd@saban.com with the following information:

  • Your full name
  • Your order number
  • Let us know which item(s) you would like to return
  • Let us know the reason for the return

After we receive your return request, we will provide you with a shipping label via email for your package. Please allow up to 5 business days from the date we receive your package to process your return. Once your return has been processed, you will receive a confirmation email including the total amount refunded. Please note that original shipping charges, i.e. expedited, etc. are not refundable. 

Please allow your financial institution up to 10 business days to post the refund back to your original form of payment. 

We do not offer exchanges at this time. Please place a new order on the website to ensure the item you want does not go out of stock! We’ll refund you for any items you wish to return as long as it falls within our Return Policy and Items Care Policy.

 

In-Store Purchases

All items purchased in-store are eligible for exchange or store credit within 15 days of purchase. Original receipt must be presented and all items must meet our Items Care Policy to be eligible for exchange or store credit. Refunds are not valid for in-store purchases. Items purchased with a gift card or in-store credit will be returned to the original form of payment.

 

 

Items Care Policy

In order to receive a refund, exchange, or store credit, the items must be unused, unwashed, unworn, and in the same condition that you received the item(s).

 

Gift With Purchase items are NON RETURNABLE and ineligible for EXCHANGE.